Frequently Asked Questions
General Questions
I do my best to put a physical signature on the books that I send, however in some cases when there are too many orders at a time I might not be able to.
Shipping
The shipping cost is based on the weight of your order and your shipping destination.
We can also offer express shipping on request but it will cost more.
We most likely do! However there are a small number of countries that we cannot ship to.
You will be able to see if we ship to your country by adding a product to your cart and filling out your shipping address on the “Checkout page”
Please keep in mind a lot of countries are affected by the pandemic and there might be delays with your shipment.
Orders are sent within 2-3 working days from ordering and are generally delivered within 7-30 days, depending on your location.
On request we can ship your order with Express Shipping through DHL, however that will cost more.
It will either be delivered straight to your door or you will be able to collect it from your nearest post office. You will receive a notification from your postal office by mail/phone/email once your order has arrived.
Thus providing the correct postal code and phone number in your shipping details is really important.
Yes, once your order has been dispatched you will receive a tracking number on your email. You can use it in your local post’s website to track the status of your order. If you have any problems or questions you can reach out to us through the Contact Us page or at our email – info@aganev.com
This depends on your country’s local policies regarding import duties and taxes. As we are shipping orders from Europe, you will not be subject to any import taxes or duties if you are purchasing from a country that is part of the EU.
Payments
Currently we are offering Credit/Debit cards, PayPal and some additional local payment methods that are 100% secure and safe.
Absolutely, we are only working with authorized payment gateway providers that are compliant with all the latest data security standards such as Braintree, Mollie Payments and Paypal.
Returns
If for any reason you are not entirely satisfied with any item purchased then it may be returned within 30 days of receipt providing it is in its original packing unused and in a re-saleable condition.
You can return a product by sending us an email at info@aganev.com and we will do our best to get back to you within 24 hours.
